Omnichannel Customer Feedback Platform

NestJSWeb AppsCustomer ExperienceFeedback Systems

What It Did

This product helped client businesses bring customer feedback into one place instead of handling it in fragmented channels. It created a clearer view of customer sentiment and made it easier for teams to respond based on patterns they could actually see.

Why It Mattered

It improved visibility into customer concerns and gave business teams a more consistent process for monitoring feedback across touchpoints.

How It Was Built

I contributed to the architecture and development of the platform, supporting the workflows needed to capture, centralise, and review responses from multiple sources. The emphasis was on making the product usable for business teams while keeping the application maintainable.